Members of the platform have expressed outrage due to a modification that led to items being listed as the wrong size.
The second-hand shopping app has altered its measurement guidelines for women's and children's clothes without notifying every member regarding the update.
Online Platforms Backlash
Numerous buyers and vendors have taken to social media stating that platform listings now display a different size category compared to what was initially listed due to the recalibration.
The platform stated the updated approach better aligns with comparable marketplaces.
It has advised users to check their listings and manually change the size where appropriate, causing user dissatisfaction.
Measurement Approach Modifications
Previously, the sizing featured one number and one letter, for instance S/8 or M/10.
The new system has a letter and a range like S/UK 8-10.
For certain items, the sizing has been recategorised - such as a large size was previously a 12 but is now a UK 16-18.
Member Experiences
Frankie Bridger, who creates plus-size fashion videos, stated the update "complicates both purchasing and selling".
"Not many brands say XL is a 20-22," the way the service now categorizes.
Another user, located in Scotland, explained products she uploaded featuring size 14 markings were appearing on the platform as larger sizing 20-22.
"If buyers measuring 20-22 acquire them they will likely be quite upset," she explained.
Manual Updates
Charlotte Lunn, from Derby, stated she felt frustrated by the change as she had to manually change the sizes on "every single listing".
"This situation is especially annoying, because of my ongoing medical condition and platform income has been essential for me since losing part of my income," she said.
Service Background
The platform boasts over 100 million shoppers, including 18 million in the UK.
It has become a favored option to second-hand platforms like eBay and Depop.
This represents another occasion where an unanticipated change within the service has received backlash: previously, the platform withdrew an update to its shipping options due to shopper criticism.
